Smart Funnel Lab
You may be losing clients… without even realising it.
An enquiry comes in while you're with a client.
You tell yourself you'll reply later.
An appointment needs confirming.
A client cancels.
Another one doesn't show up.
A former client could be contacted again.
And then the day goes on.
The problem isn't that you're not doing your job.
The problem is that too many important things still depend on you alone.
While you take care of your clients, the follow-up shouldn't stop.
Smart Funnel Lab helps you set up what can keep running while you work.
What can slip through the cracks without you noticing
It isn't always clients you lose. Sometimes, it's simply the follow-up that stops.
Someone gets in touch to ask about a price or for some information.
They don't book straight away.
Then nothing.
A client cancels her appointment.
Her slot stays empty.
A client comes in for the first time.
She's happy… but no one really gets back in touch with her afterwards.
And there are also clients you ought to contact again, but you don't always have time to think about them.
On their own, these moments can seem insignificant.
But week after week, some enquiries go unanswered, some appointments get lost and some clients simply never come back.
They're not necessarily big, visible problems. They're often small things that add up.
And when everything rests on you, one busy day is all it takes for something to fall through the cracks.
You can't be everywhere at once. But not everything should rest on you anymore.
You're in the treatment room.
You're with a client.
You're working.
And meanwhile, you can't reply to a message, check an enquiry, send a reminder and think of every client you should contact again.
And that's perfectly normal.
You don't need to work harder.
You need certain things to keep going even when you're busy.
While you take care of your clients, the follow-up shouldn't stop.
That's exactly where Smart Funnel Lab can help.
We look at what currently depends on you and set up what can be followed up more effectively.
Not to replace your work.
So you don't have to think about everything, all the time.
We look at what's already happening in your salon.
The goal isn't to change everything.
It's about better organising what already exists.
You keep your booking platform (Planity, Fresha, Treatwell…): the system works around it, without replacing it.
- 01
The people who contact you
What happens when someone contacts your salon but doesn't book an appointment right away?
- 02
Appointments
Are confirmations and reminders properly followed up?
- 03
Cancellations and no-shows
What happens when a client cancels or doesn't turn up?
- 04
Follow-up after the visit
How do you encourage a client to book again?
- 05
Following up with clients who no longer come back
Is there a simple way to get back in touch with them?
- 06
The time you spend managing all this
Which tasks take up most of your time or interrupt your day?
Then we build what is genuinely useful for your salon.
Take stock. Then choose the next step that suits you.
You don't need to know exactly what to set up before coming to see us.
Lost Clients Diagnostic
A few questions to help you see more clearly what's already working in your salon and what might deserve better follow-up.
Confidential report: the 5 mistakes that empty your schedule
To understand in more detail where some enquiries, appointments or clients can get lost over time.
Discover our solutions
Already know you want to go further? Discover in detail the solutions created to help salons better manage their day-to-day, their enquiries and their client follow-up.
OUR SOLUTION
A complete system to better manage your enquiries, your appointments and your client follow-up.
Everything your salon needs to follow up with the people who contact you, without handling every enquiry manually.
Agenda Accélération™
A system designed to follow up on every enquiry, without being glued to your phone all day.
What it changes for you
As soon as someone contacts you, their details and conversations are better organised and their follow-up can carry on, even when you're busy with your clients.
- Better-organised appointments
- Automatic confirmations and reminders
- All your information in one place
- Better tracking of your business
- A welcome for everyone who contacts you
- First conversations handled for you
- Automatic client follow-ups and messages
- Offers and new treatments better followed up
- The source of each enquiry identified
We don't believe everything should be automated.
And we certainly don't believe a system should replace the relationship you have with your clients.
Your profession remains a human one.
The advice.
The listening.
Your expertise.
The care you give each client.
All of that stays in your hands.
However, you don't need to think about everything, all the time.
A reminder can be scheduled.
When someone contacts you, some of the first steps can already be taken care of.
A client can be contacted again.
Certain information can be gathered in one place.
The idea isn't to take the human touch out of your salon. The idea is simply to help you organise certain things better, so you can devote more time to your clients and your craft.
That's how we see Smart Funnel Lab.
The questions you may be asking yourself
Shall we look at this together?
Perhaps some of these situations sound familiar.
You know there may be things to improve, without knowing exactly where to start.
That's precisely why we offer you a free discovery call.
Together, we look at your situation and what could be better organised in your salon.
Then we explain, simply, what could be put in place.
